Synology router configuration failed May 23, 2021 · Das deutsche Synology Support Forum ist die Heimat einer der größten und aktivsten Communities für Synology Produkte weltweit. Jan 15, 2023 · I then setup the remaining router configuration. synology. My setup: Synology DS213 with DSM 4. To restore system configurations: Click Restore configuration. 4 Dec 14, 2013 · I tried to reconfigure using the Setup Router. Please configure your router to forward port 23 to DiskStation and contact Synology online support. You must have a static IP address set up on your Synology NAS to use port forwarding. 1 (though my new router's internal IP is 192. After configuring a router, the Connection Test Result on the Router Configuration page is Failed. you can also setup ddns eg from synology. Enter a number of failed login attempts in Login attempts and a number of minutes in Within (minutes). Feb 5, 2023 · Portweiterleitung auf dem Synology Router konfigurieren Im Allgemeinen sollten bei der Konfiguration der Portweiterleitung für einen Synology Router in DSM keine Probleme auftreten. Consult your I have a Synology NAS 920+ and Asus Router - RT-AC59U V2. Sep 15, 2013 · Thu Oct 17 21:11:40 2013 WARNING: this configuration may cache passwords in memory -- use the auth-nocache option to prevent this Thu Oct 17 21:11:41 2013 [synology. Please check your internet connection" in various flavors. 11 Chapter 2: Set up Your Synology Wi-Fi Router 9 After the setup is complete, click Launch Synology Router to enjoy SRM and its various features. Hi! Come and join us at Synology Community. September 13, 2019: I upgraded the firmware (SRM) to version 1. com' finds my device, but when I press 'connect' it just times out. Dec 2, 2011 · When I try to enable ezCloud, I can't get an external IP address. Check Enable auto block. After 6 hours, I have tried everything - though I am not sure I am doing it correctly. I have previously setup a few IP cameras on the router for remote access with success, and have used the same procedure for the DS118, but something is amiss. I have other ports that are forwarded for a couple of applications, but not this port. Jan 8, 2021 · Run through the set up wizard in Synology Assistant (tried automatic and manual). dmz require ip address of nas and make sure local ip address you assign to Oct 9, 2018 · I have no firewall on my Nighthawk router, the DDNS is active in DSM and therefore I should be able to connect by just typing in my address followed by . Mode 1 Reset - admin and network settings; Mode 2 Reset - Reset Synology NAS and re-install the operating system DSM; But get the same result; 'Connection Failed'. These are the configurations under my Router WAN and my NAS Router Configuration details. For some reason I can not get the router configured on the second one. Note: To configure port forwarding rules and assign static IP address, you need to have administrative privileges to the router. I've got a new DS220+ NAS which I unfortunately can't connect it to the internet. 4. However, I checked the router's firmware, and port forwarding rules had been applied (and seemed to be functioning). Click Apply to apply the settings. Primary Wi-Fi point: A router that will connect to a modem to get Internet access (also known as the primary router). Got nowhere, like so many others. Tick Manually configure DNS server -> 8. If you are not signed in to your Synology Account, a pop-up window appears. When you click on the link, the server stops responding. Oct 15, 2022 · Having similar issue since upgrading to DSM 7. Register your device: Remember to register the IP address and other required information of your Synology NAS with your domain provider. 1. After configuring a router, the Connection Test Result on the Router Configuration page is Failed . Everything worked fine until one day when the CloudStation-synch-app stopped working on both computers (connection error). During the Test UPnP router's compatibility, it always fail in the step "Modify port forwarding rules". C. Jan 21, 2023 · Hi, I'm new here. 3-8017 from July 24, 2019. an older RT2600ac model), and if not the same SRM firmware version. The new router probably is handing out a different address scheme. In general, you Your Synology NAS device's connection to the router is then successfully set up. 2 Refer to this article for more information. Feb 5, 2023 · Refer to your router's manual for information on how to do this. 101:1194 Thu Oct 17 21:11:44 2013 AUTH: Received control message: AUTH_FAILED Router Configuration. 1-42962; my backups to another Synology NAS and USB local storage are both failing with the following errors in sequence as follows: Failed to export system configuration. In Automatic Backup, tick Enable automatic DSM configuration backup. if you do not want to use quickconnect, you can use vpn, there are setup guides for that as well. 0. Please check your router settings". Mar 9, 2014 · If the Router Configuration isn't working, you will need to manually configure the ports. 1). 2 Configure basic network settings: • Decide how your Synology Router obtains the IP address (at Network Center > Internet > Connection > Primary Interface > Connection Type). Sie können das Kontrollkästchen markieren, um den Testbericht zu senden, damit Synology die Router-Kompatibilitätsdatenbank aktualisieren kann. Failed to run backup task. Dec 30, 2020 · Is there an issue with configuration backups at the moment, or have synology maybe discontinued storage of config backups without telling it's customers? Responses (1-10) Sorted by Hi! Come and join us at Synology Community. Clone the MAC address of your previous router or computer. You will need the list of ports to be forwarded and the IP address of your DiskStation. The steps and available options may somewhat Apr 23, 2024 · This article explains how to deploy a Synology mesh Wi-Fi system. Refer to this article for the services on your Synology NAS that support IPv6 and this article for the network ports used by DSM services. 1 where there should stand 192. Make sure that the firewall rules on your parent router/modem and Synology device allow forwarded ports to be accessed from the Jan 3, 2019 · My DNS was set to the same as my router. dss). Before setting up Synology NAS device's connection to an UPnP router, make sure DSM has successfully retrieved the external IP address of your Synology NAS (at Control Panel > External Access > DDNS). 168. Power on the modem and wait a few minutes for it to start up. 2 Install SRM with DS router Synology’s mobile application DS router allows you to quickly set up and manage your Synology Router. I try to run 'Router Configuration' and 'Set up router', but I get the message: "Failed to retrieve external IP address. 2. Please sign in to your Synology Account to continue. Please contact the manufacturer of your router if you have any questions concerning its configuration. Jan 28, 2012 · The problem might be that my modem/router is not supported. I even logged into my Synology account through Synology’s site. you should be find your by googling your router and include dmz in your query. I cannot see anything in the logs etc. Jan 15, 2014 · karansaraf wrote:Do I need to have "Manually configure DNS server" enabled? And what do I put in there? At the moment it's 192. Apologies for the question, I'm new to using Synology products (very good so far though) When setting up your router at Control Panel > External Access > Router Configuration, you run into one of the following issues: During Manual Router Setup , your router doesn't show up on the list. When it tests the conection of the WebDAV Server, I consistently get "Failed". Mar 12, 2019 · I'm running a secondary NAS for work purposes. Oct 20, 2022 · Check to see if you now have Internet access. Tried manually configuring things as per help files, synology tutorials, portforward . 2. 1 Connect your Synology Router (at the WAN port) with a network cable to the ISP modem (at the LAN port). Some ISPs might have registered the MAC address of your previous router or computer when you used their service the first time. Failed Web Station Web Mail 80 80 TCP Failed Web Station Web Mail 443 443 TCP Feb 17, 2019 · The router configuration setup within Diskstation, does not recognise my router, and suggests manually configuring it. The ca. Jan 29, 2021 · external access is most easy by quickconnect, no router settings needed. When setting up your router at Control Panel > External Access > Router Configuration, you run into one of the following issues: During Manual Router Setup , your router doesn't show up on the list. You can set up port forwarding rules at Control Panel > External Access > Router Configuration to make your Synology NAS device accessible over the Internet. Setting up Router Click Back up configuration. Exception occurred while backing up data. Feb 15, 2014 · EZ-Internet failed miserably as my router (Sagemcom Fast 2304) aint on the list. com etc. I have gone into the Orbi and put the Router Port forwarding numbers in manually and that still hasn't fixed the problem. If your Synology NAS device is on a local area network, other devices on the Internet cannot connect to it. Please Jun 4, 2012 · No, it looks like you cannot remove the router once you ran the 'set up router' routine. Jan 25, 2017 · So I've setup the router ok and a connection is getting through. : 192. Jan 11, 2023 · Hello, I have a DS220j NAS with web station installed. A configuration file will be downloaded to your computer (with the name [Synology Router Name]_[Created Date]. In Control Pannel - External Access - Router Configuration - Connection Tested Results says NOT TESTED for Video Station everything else is OK. Select the applications/services you want to enable QuickConnect. Sep 11, 2023 · If the issue is resolved after you set Get network configuration automatically (DHCP), the issue might be caused by the settings of the parent router. Easiest is if you can find it in Synology Assistant just right click, setup, and work through the wizard. Then manually add the port forwarding and firewall rules to the router and not forgetting to also add the firewall rules on the NAS. If the router is tested to be incompatible with Synology NAS device's router configuration service, you can still configure port forwarding rules on the router's user interface. Click Browse on the pop-up window, and select the desired configuration file stored on your computer. The setup still sees my Fritz!Box But as long as you do not set up any rules in the router configuration, it will not 'talk' to your router over UPnP (I even disabled that option in my router) and you can set up the rules in your HomeHub3 yourself as described on portforward. Port forwarding will be completely different on every brand’s router settings page. Just like that. me. I'd prefer to use the same local and router ports if I can. Plug your Synology Router into an electrical outlet and power it on. I asked my ISP for a solution, and they recommended that I set the address of the NAS in the DMZ. Jan 14, 2025 · If this method can resolve the connection issue, that means the issue might be resulted from IPv6 routing. Jan 21, 2012 · Everything works great until I tried to create a file request. 1 if that is your routers IP. The setup was already set like that, however, doesn't work. g. Sep 24, 2019 · UPGRADING TO THE LATEST FIRMWARE top. 8 for Google, everything worked. 8 - Applied this configuration External Access > Router Configuration > Set up router Apr 9, 2016 · There were two errors in the manual configuration (the DNS and Gateway fields were set to 192. 192. In general, you Feb 5, 2023 · When setting up your router at Control Panel > External Access > Router Configuration, you run into one of the following issues: During Manual Router Setup , your router doesn't show up on the list. Mar 31, 2025 · In order to connect to the VPN server, we must port forward UDP port 1194 on our router to the Synology NAS. 8. Note: Above is a general demonstration of the SRM setup steps. It is not advisable at all to import back-up files from different hardware / firmware. So, to see the status in real time you need to monitor the “ Synology Service Status ” page, but be careful: even if the page should be monitoring the situation in real time, it’s actually not real time. ? (best to do this manual, do not trust te uPnP from the synology router configuration). I went through the Control Panel - External Access - router configuration and the connection fails. I did the same for my other two access points, hard reset, update to the latest firmware, then plug them into the primary unit using a network cable. Jan 27, 2015 · Path to problem: Control panel >> External Access >> Router Configuration >> Router Setup After a while and several activities, it shows Router Model: Linksys WRT120N with firmware: v1. I ran a "connection test" after setting up the router port forwarding (through the DSM control panel). com (it only mentions the The number includes all failed login attempts via SRM, SSH, FTP, WebDAV, File Station, Download Station, VPN Server, and Synology mobile apps. I registered here to share this information I'm italian boy with terrible english! :mrgreen: Feb 5, 2023 · When setting up your router at Control Panel > External Access > Router Configuration, you run into one of the following issues: During Manual Router Setup , your router doesn't show up on the list. wired to the switchbox I used the EZ-internet wizard first, then manually forwarded ports using the router config page (ports 80, 443, 5005-5006, 5000-5001, 7000 in TCP) to the NAS ports. 1) and the first tab (IP address) must be set to the IP that is assigned to Synology DS by your router (eg. To select the Use manual configuration option and keep the QuickConnect connection available, make sure the Synology NAS is allowed to connect to the Internet in the settings of the parent router. However when I hit the test button connection test results come back as failed on all ports. It was for a while but now it won't configure. 1, Netgear CG3100, two computers running Windows 8 Pro 64-bit. A place to answer all your Synology questions. The other one is working with no issues. Connect the modem to the WAN port of the Synology Router with an Ethernet cable. Set as default gateway and saved changes: Hi! Come and join us at Synology Community. I checked dns used form my router and then i put the same DNS in the "Manually configure DNS-server" on my synology DS115J. Then I configure the port forwarding manually for the following ports in the asus router (default when you create port forwarding rules for built-in services) 80,81, 5000, 5005, 6881 and 16881 May 23, 2021 · what happens if you (from 4G) use the IP_adress:5000 or better :5001 (as you called 5000 https) after forwarwarding 5001 as well. And when the last step still failed - just did a simple reboot of the Synology NAS (220+) - and viola, it worked. The following terms will be used in this article: Wi-Fi point: Refers to a router. I just don't get it Especially as the DS apps all access the router without issues from Wifi or 4G on ports that are apparently not showing! It may be one configuration issues, but with a fresh DSM install not changing anything, plugging in my previous router that worked, factory-resetting my new router, and still having no luck - I don't know what to do now! Nov 7, 2016 · When I go into External Access > Router Configuration I have the following; WebDAV Server for 5005 WebDAV Server for 5006 When I do 'Test Connection', these fail. To enable/disable QuickConnect for specific applications/services: Go to Control Panel > QuickConnect > Advanced. Mar 11, 2021 · Make sure that you have set up port forwarding rules to forward ports required by DSM / SRM services on your parent router/modem to the same ports on your Synology device. 9 After the setup is complete, click Start managing now to enjoy SRM and its various features. 2 Otherwise, clients will not be able to query your Synology NAS over the Internet. 07 Then press save and system keep idling with message "Waiting for router to apply rules Removing the current rules on the router" And minute after with Note: To configure port forwarding rules and assign static IP address, you need to have administrative privileges to the router. Sep 23, 2023 · this was FIRST attempted to RESTORE settings my DEAD router from a backup file to my NEW LIVE router And that "dead" router was it the same model Synology router RT6600ax ?? If not (e. Seit dem Jahr 2006 wurden auf der Plattform über eine Millionen Beiträge zu Synology Produkten und Lösungen verfasst. If the router is tested to be incompatible with Synology NAS device's router configuration service, tick the checkbox to send the test report to help Synology update the router compatibility database, and then click Close to leave the setup wizard. Using 'find. crt I downloaded from the OpenVPN settings shows the Subject as being the same as the Issuer (C=GB, ST=Greater Manchester, L=Salford, O=COMODO CA Limited, CN=COMODO RSA Certification Authority) and says "Valid from 2/11/2014 to 2/11/2029" Mar 30, 2022 · Synology QuickConnect setup. Firstly, I noticed that when I put in the External IP Address, it brings me to my Verizon router configuration settings. May 30, 2024 · If the NAS connects to the Internet through a router, set up port forwarding rules and open TCP/UDP port 53. When I changed it to 8. Once enabled, you can try to set up the router again at Control Panel > External Access > Router Configuration. Finally, went into the router settings and manually added the required ports on my router after first disabling UPnP - for security purposes. com] Peer Connection Initiated with [AF_INET]71. Feb 5, 2023 · When setting up your router at Control Panel > External Access > Router Configuration, you run into one of the following issues: During Manual Router Setup, your router doesn't show up on the list. # Problem: I get the message "Connection failed. Make sure that the firewall rules on your parent router/modem and Synology device allow forwarded ports to be accessed from the Jan 17, 2018 · Squozen wrote:You will need to change the network settings from manual to DHCP on your Synology, then turn on internet connection sharing on your PC. It is the older of the two that I have. The connection failed message means there's something wrong with your network settings. Dec 21, 2023 · My home network is essentially: DSL modem (in bridge mode)->Router (USG from Ubiquiti, just this one)->Switch (from Ubiquiti) and from the switch hardwired ethernet cables to most devices, among them my NAS and 2 wireless access points. Router Configuration. Click OK. In general, you Jan 11, 2023 · Hi! Come and join us at Synology Community. LAN port on the primary connected to WAN on the access point, then hard reset the access point again and wait for the flashing blue light to pair So given that DSM thinks my router can’t be set up for port forwarding, here’s what’s even more confusing to me. I have port forwarding from my Netgear DG834GT (Sky) router set up and this works. Click Apply. Now quickconnect works fine. I have forwarded the appropriate ports in my router to point to the nas private address, then opened the same ports in the firewall settings in DSM. depend on router, the dmz setting usually located under WAN > DMZ for asus router. 1. The Synology will then get the correct gateway (your PC) automatically. 1 - Manually configure DNS server is checked - Preferred DNS Server: is set to router address as above - Alternative DNS Server: set to 8. Make sure your client computers can reach your Synology NAS via public or private IPv6 addresses. I assigned the following rules to the diskstation IP: TCP 5000->5000 UDP 5000->5000 TCP 5001->5001 UDP 5001->5001 Control Panel->Network Default gateway correctly set to router's local IP Manually configured DNS server: DNS server set to router's IP What else should I Oct 20, 2022 · Check to see if you now have Internet access. The download hung at 88% for a long time, but eventually finished. Aug 6, 2013 · it connects to a netgear cg-3100d2 router which is on the list i configured it using ez-internet and it went through successfully everything works fine however when i try to look it up on my network using windows explorer network tab i dont see the NAS also when i open router configuration on the NAS it says failed for windows file server Jan 15, 2024 · Synology Server Problems: Most of the time the problem is attributable to issues on Synology servers. 234). 11. No, just replace gateway with 192. Configure port forwarding on Synology Router. Log in to your router by using its IP address (ex. 02. " BUT… I've been able to access it and everything is there, not only my data but my config, users, shared folders, all seems to be OK. Mar 23, 2014 · On the router, Diskstation's IP is in the pool of the possible IP addresses. Follow the steps below to install SRM with DS router. Tests returned either as "not run" or "failed". Follow the instructions in the Quick Installation Guide included with your Synology Router to install SRM. 8 and 8. Wenn der Test ergibt, dass der Router mit dem Router-Konfigurationsdienst des Synology NAS kompatibel ist, klicken Sie auf Fertig, um die Verbindung Ihres Synology NAS mit dem Router einzurichten. Das Forum ist somit eine der grössten Wissensdatenbanken zu Synology Produkten im Internet. When I look on my router, I cannot find port XXXXX either. @enuma First of all disable UPnP on your router as it's a security risk. Choose the encryption mode for the configuration backup file. Am I missing something here? Jan 24, 2017 · Network > General > Default gateway: is set to router address 10. In that case you must make a port forwarding in the fritzbox from the external port to the ip address on your lan, same port. To enable auto block: Go to Network Center > Security > Auto Block. 145. you can say dmz put your nas outside of router protection in turn you dont need to do any port forwarding. Oct 20, 2022 · If you are replacing an old router with the Synology Router, power off the old router and unplug its Ethernet cable from the modem. Setting up Router Hi! Come and join us at Synology Community. I want to access this site externally but it says router test failed. into my browser, is that correct? In the control panel>external access>router configuration I can run a test and the connection test result for all the ports fails! I've got the following configuration: - BT Home Hub 2 connected to phone socket - TP Link SG1005D switchbox wired to BT router - NAS, PCs, etc. Feb 5, 2023 · When setting up your router at Control Panel > External Access > Router Configuration, you run into one of the following issues: During Manual Router Setup , your router doesn't show up on the list. Wenn jedoch mehrere NAS im selben Netzwerk vorhanden sind, empfehlen wir Ihnen, die Portweiterleitung direkt in SRM zu konfigurieren, um optimale Ergebnisse zu May 18, 2011 · Just purchased a DS111 and began configuration. When the router is allowed to create port forwarding rules for QuickConnect, the Synology NAS may be exposed to security risks. . If your router doesn't support UPnP, then you may need to configure port forwarding on the router-side. 11 Chapter 2: Set up Your Synology Router 8 The wizard will continue to set up your RT2600ac, and it may take up to three minutes to complete the setup. Your Synology NAS device's connection to the router is then successfully set up. I used the Create - Builtin Applications to setup, also used EZ-Internet to setup but still says NOT TESTED. Control Panel > Update & Restore > DSM Update > Status: "Connection failed. I've got a Thompson modem router from my ISP, which is not officially supported and only allows for 10 port/forwarding slots. Ask a question or start a discussion now. What is concerning me now is that when i go back to CP>Router Configuration it shows a message that says "UPnP Service is Busy. puefzw djzio fbfl tbrwmvn win ygqm byiofh cyfav ilqy aijod klo hujlh wvru ojrlf mfmasq