Windows hello camera not working. The set-up option is greyed out as well.

Windows hello camera not working Restrictions with Windows and ESS on MIPI Camera and Windows Hello Face. Make sure the camera is functioning. Reset your Windows Hello settings. An important part of making it secure is that facial recognition needs to be confident that the face it's seeing in the camera is a live person and not a photograph or other image. 57. You need to create another user account and everything will work correctly on that one. My recommendation if you can't get it working is take back where you got it from and get a full refund and buy again. if it says no camera found after installing and using the app, considering youve already tried downloading and installing the correct drivers for your system, then either your camera has failed, become disconnected or something on the circuit that controls the camera Mar 13, 2016 · On my Dell inspiration Windows Hello has been working perfectly for months, then in the last week or so just says cannot start camera. Delete all “. You can check for updates in the Device Manager by right-clicking the camera device and selecting "Update driver. Head to Start > Settings > Accounts. Update your camera driver. Feb 24, 2025 · I recently re-installed my Windows 11 PC. Dec 31, 2020 · I recently purchased a Microsoft Laptop Go. Feb 8, 2021 · Hi Jared I am Dave, an Independent Advisor, I will help you with this . Use the following steps to enable Windows Hello on your system: Click on the Magnifying Glass 🔍 in the taskbar. Steps to replicate on my PC - WIN 11: Situation 1 - Trying to change PIN: Settings - Accounts - Pin(Windows Hello) The infrared part of my camera has stopped working. The camera app works no problem I have run updates on the drivers, tried all the fixes on Aug 24, 2018 · This seems to imply that Windows Hello has somehow lost the ability to use the HD version of the camera to confirm a facial identity or to improve recognition. Select [Facial recognition (Windows Hello)] ③, then click [Remove] ④, the face sign-in option will be removed. Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. Not all webcams are compatible though! Find out what you need, and how to set it up, here. Feb 15, 2025 · The issue in my windows 11 pc is, When I try to use the windows 11 hello face sign in registration the camera is opening but if I put my face in front of the camera its not detecting my face. My PC is updated, both from Windows Update and Dell Update. Tips for Surface Laptop Go and Fingerprint recognition (Windows Hello) Some Surface Laptop Go models have a Fingerprint Power Button, so you can sign in to your Windows 11 PC using Fingerprint recognition (Windows Hello). Feb 17, 2022 · First, double-check if your machine is up-to-date with the latest security patches: Kindly go to Start > Settings > Windows Update > Check for Updates. Once you get a response, choose "Windows Hello Camera Issue". Jul 23, 2024 · Its seems my windows is having issues to start the camera at boot and does not seem to be a hardware issue with the camera. all day battery life, 65 watt usb charging. What I did was download Zoom and tried out the video and speaker part of it ; and after that the camera would not work any longer. To use Windows Hello facial recognition, an IR sensor is required. I've restarted multiple times and nothing has come back or reinstalled. If Windows Hello is not available, you will see a message: Windows Aug 2, 2024 · I purchased the webcam mainly for Windows Hello because it I like the feature on my Lenovo Thinkpad (using its built-in camera). I am running Windows 10 on MacBook Air 2015. We're happy to help. Then the Hello access stopped working. Nov 2, 2024 · Windows 11We couldn't find a camera compatible with Windows Hello FaceI have removed the drivers and then rebooted. But using camera app I can take picture or I can do video call in skype. Check your device's specifications in the user guide. Camera turns on but it stays there with the "Make sure you are centered of frame" with no blinking red lights (infrared-looking camera does not light/blink). It says we couldn't find a compatible camera when I look at sign in options. Nov 24, 2024 · Hi, I am not able to use windows hello face feature to sign-in my laptop since I purchased this HP Pavilion laptop. . 2. Windows hello still not working but the camera opens fine with other programs. Now when I try to set up it repeatedly gives me the same message. extremely solid keydeck and wrist area (no flex). The "plain" kind of camera - HD True Vision or similar -- is not the right kind of camera for Facial Recognition. " Find out how to fix common camera problems in Windows 11 and older versions. Reinstalling camera drivers hasn't resolved the Apr 18, 2023 · Windows Hello Face requires an infrared camera, which 90% of brand new laptops DON'T have. It keeps saying that there is a button on the camera shut off, but I can"t find it. Apr 6, 2020 · Windows Face logon requires the high-grade IR camera . HP Elite x2 1013 G3. Camera still works in Camera app. To fix the Windows 11 Hello Face not working issue, press the Windows key + X and select Device Manager. I have checked in Device Manager and the Facetime HD camera is listed there. What if my camera is working but Windows Hello isn't? Verify if your camera supports Windows Hello. I am on 24H2 with latest updates. As stated, it was working fine before I reinstalled. 1. I've tried the following: Mar 2, 2022 · Windows Hello allows you to use facial recognition to log in to your Windows 11 PC. Sometime restarting the laptop solves the problem but then after being inactive and letting it sleep it stops working again. The monitor is a Philips Brilliance 499P and it has a built in camera that is Windows Hello Compatible. In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. Type and search [Sign-in options] ① in the Windows search bar, then click [Open] ②. This thread is locked. See if the camera will be reset and would now work. Choose "Windows Hello Face recognition setup not working" if you are given this option. My camera works fine for video conference. This options is currently unavailable - click to learn more. e. But in Device Manager both "camera sensors" (in system device) are working properly (in theory). ". for both camera app and windows hello login. Uninstalling that update allowed the camera to work again. Feb 13, 2017 · I have configured Windows Hello for login my laptop. Apr 18, 2020 · Suddenly, last week, windows hello stopped working - I do not recall any update but you never know-. Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. Here is what it looks like when it is not working: Apr 28, 2022 · I purchased an SP8 this January. Also no camera listed in the USB section. 5. 2605 Experience Windows Feature Experience Pack 1000. Ensure that the camera drivers are up-to-date. Tobii does have a beta driver available to test if you contact Tobii. Dec 30, 2024 · Hello; I own a HP 15" laptop with Windows 11 in it. I would recommend that you do the following my friend. with your nail, push it smoothly to the right , then its light will become white if you have launched windows camera app, you should see something instantly!! when you quit any app using the camera, the light will turn off, that s all !! Apr 4, 2024 · This is because my Windows Hello facial recognition simply stopped working from one day to another couple months back (about 6). If that doesn't work, please type msinfo32. I recently upgraded from the Lenovo Jun 26, 2023 · Now, let’s dive into the steps to fix Windows Hello face recognition not working in Windows 11. It is just the IR camera which is used by Hello from Windows to login with low light. TY Hello, NimsanduKottage. Hello works fine when first starting notebook or with a restart. Note: For more help troubleshooting issues with your Surface camera, view Surface camera not working. I did see 1 big difference: I only have the HP True Vision Camera listed, not the IR camera. My camera works when I open the camera app, but when I try to set up facial recognition (windows hello), but when I try to set up with "improve recognition" I get the message that Sorry Something Has Gone Wrong, couldn't turn on the camera make sure it's working properly. I have tried disabling and enabling via device manager, rebooting my laptop and troubleshooting using the built in too - nothing works. 70 version and now Windows Hello will not work. 0 After some Aug 29, 2020 · Sometimes, if you are unable to configure Windows 10 facial recognition or fingerprint properly, Windows Hello cannot turn on the camera, sign in with PIN will pop up or Windows Hello isn’t recognizing the camera at all. Thanks for posting your concern here. How Windows Hello Works with a Webcam Windows Hello is an alternative to traditional passwords. Need to authenticate via PIN. For some reason the camera does not want to function. if it is missing, i would try and download it from microsofts store. I noticed that the IR light was off, so I tried to update the driver, but was told the latest driver was installed and that the device was working properly. I can still make use of the camera without Windows Hello, but it is frustrating that something that Windows claims as a feature doesn't work with a camera that is supposed to support the feature. Another quick way to check whether the computer thinks it can do this: Settings > Accounts > Sign-in Options. Since updating to the latest version of Win10 the Hello app can no longer access the camera and will not work. Mar 6, 2022 · The Face Driver folder in My PC > Local Disk C > Windows > System 32 > WinBioPlugins > Face Driver file in not visible on my Acer Nitro 5 , due to this i cant use windows hello option , my laptop is currently running windows 11 home , please help me if u can. Apr 16, 2019 · Hello, My camera is not working. If this does not happen, please change the Sign-in options to Window Hello Face . Check if your camera is supported by Windows Hello. So Microsoft has to patch their end and the infrared camera firmware/driver has to patch their end. Please give these troubleshooting steps a try to isolate the issue. 1 day ago · Hello! My camera hasn't worked for anything after windows 11 was downloaded, and not just for some browsers, but everything including the computers camera system. Nov 1, 2024 · Hello, The camera for my windows Hello Face Recognition has suddenly stopped working. Open Category Cameras . Jun 28, 2022 · But for the last couple of weeks Windows Hello is no longer working. Windows Hello works as Apr 17, 2024 · It's not all cameras that are compatible with the Windows Hello face recognition. Jan 22, 2025 · Its confirmed that its happened because of new rollout for 24H2 but since then in our company camera stopped working for random people and we have tried the below OK to resolve this windows hello camera issue, I finally reset the device, which didn't work, then reinstalled windows 10 from surface pro 4 device deleting all personal files and apps to fix a camera Step 7: The next time you log in to Windows, the system will attempt to use the Windows Hello feature and the webcam to unlock the system. Windows 10 Hello Facial Recognition is more secure than most of the facial recognition technologies used on devices these days and it requires a webcam with Infrared capability Jan 17, 2024 · I am aware about the button to switch off the webcam. When using the regular camera application on my surfacebook 2, the image output is not pixelated and the camera seems to perform normally. Only thing I have done so far is to switch out of Windows S. Dec 31, 2024 · Hello, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. Nothing you can do on the software end. I'm not aware of any changes and have tried to trouble shoot to no avail. Before I re-installed Windows, Hello (face) was working fine. Aug 18, 2020 · Microsoft - Learn about Windows Hello and set it up . Feb 15, 2020 · After the latest update, the camera on my Surface Pro 4 no longer works with the sign in. software Buld Number :18WWMEAT601#SABA#DABA. There used to be a continuous white light and two flashing red lights, but as of late the two flashing red lights do not show up. If the camera is the correct type, My Set-up: Windows 10, X1 Yoga 4th gen, Lenovo Thunderbolt 3 Gen2 Dock, Logitech Brio Webcam ( the Brio webcam Windows Hello functionality) The TB3 dock does not allow Windows Hello to register my face. Jan 9, 2025 · I have a victus hp gaming laptop 15-fa0xxx Edition Windows 11 Home Version 24H2 Installed on ‎25/‎12/‎2024 OS build 26100. super light, but not cheap feeling in any way (i. Troubleshooting doesn't work and the camera still doesn't work. I have to choose alternative way to login, and that works fine. If possible, please send me a driver for my laptop model so that I can use my computer camera. exe in the search on the taskbar and hit enter, then share a screenshot of the pop up please. If the Windows Hello system files got corrupted, that could explain why the system says your camera is incompatible with Windows Hello Face. I opened up the camera app on my laptop, and the camera is working fine, it's just on the sign-in that it's giving me Apr 30, 2018 · Also make sure camera is working. It's as if something has grabbed control of the camera and Windows can't use it. In Get Help type "Windows Hello Face Camera is not working", press Enter. Best, Martin just updated my t480s to windows 11, the camera was working well in windows 10. Feb 11, 2020 · Hi, i have a Surface Laptop 3 that i have connected to an external monitor using USB-C (on both ends). Anyway, All good. Restart the biometric service. But sometimes, it can become unresponsive for various reasons. A standard camera like the one you mentioned doesn't meet the requirements. 58. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. Oct 24, 2017 · Find your Windows Hello driver, right-click on it, and select Remove driver software… Restart your computer On the next startup, Windows 10 should automatically detect Windows Hello, and install the latest driver for it Once Windows 10 installs the driver again, try running Windows Hello to see if the issue is resolved . (Windows 11 - fully updated) But with the lid closed, on login it doesn't turn on and use the external camera, and even trying to setup facial recognition with the lid closed fails - it only shows darkness and if you open the lid a little you can see a little light These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. WHat a pain the a*** to spend 2 days trying to open outlook. Follow these steps to remove the camera cover: 1. "Improve recognition" shows my face but does not recognize it. I opened the Camera app, and it appears to be working. The face recognition was working properly in Windows 10, before the format. You could buy an external webcam that supports Windows Hello (most are pricy though, IR is currently a premium), perhaps use your rewards points on the Lemovo 500 FHD I haven't found much on the issue but I have posted an issue in Feedback Hub - I installed Windows 11 preview on my SurfaceBook 2 15" but since I did that, both camera's do not work - Windows Hello therefore does not work, nor does Teams or Zoom, the Camera app shows "WindowShowFailed". Everytime I try Jun 21, 2022 · Here are the ways to troubleshoot Windows Hello not working on Windows 11. Aug 24, 2023 · 10. Run Surface Diagnostic Toolkit and check for Windows Update. No frame to see. (If it’s already installed, then you don’t do anything) Scroll down the list and find Windows Hello Face. What Is Windows Hello? Nov 8, 2024 · Hello, I have a Lenovo thinkpad running windows 11. Fix Windows Hello Not Working on Windows 11 When Windows Hello stops working, you are back to using inconvenient methods like a PIN or even worst Microsoft account password to authenticate your identity. May 3, 2024 · One kind -- the "IR" camera -- can be used with Windows Facial Recognition - Windows Hello. i have updated all windows patches, updated latest ir camera firmware available (version 0017 release date 07apr2023) the camera is working on camera app, it shows face area in the selfie image. Hello, My computer seemed to randomly stop recognizing me with the camera when signing in through windows hello. com/windows-hello-face-is-n How to Fix Face-Recognition (Windows Hello) Not Working after Windows 10 Update 1) Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup. Please provide the model of your camera and the model of your laptop to help identify what is causing the problem. Aug 13, 2024 · Fix 2: Prevent Windows From Turning Off Biometric Devices. Post a screenshot of the resulting dialog box. My Windows 11 installation, BIOS, and drivers are all up-to-date, and the Device Manager shows no issues. After waking HP notebook from sleep mode the camera does not active. nothing changed. 36. Feb 7, 2018 · If Windows Hello was setup prior to updating to the WFCU 2017, it may work. Now, navigate to this location-C:\Windows\System32\WinBioDatabase. Mine is a HP envy all in one PC. LG Gram has "proximity" lock, when the camera doesn't see you in front of the laptop, it will lock the computer out. At this point, you can re-enroll your Windows Hello. Feb 13, 2025 · 3. PC Data Center Mobile: Lenovo Nov 3, 2023 · This will help Windows to recognize you no matter wearing glasses on or not. Camera works fine in all other applications, including Skype, I've uninstalled and reinstalled the drivers, ensured both drivers and firmware are the latest versions, ran Dell Diagnostics on the camera and all Feb 24, 2022 · it happens that the camera has a thin scratched line part just under the bezel and above the camera. It's a non-password login security feature that lets you log in to the system using facial recognition and fingerprint scan. Updating the HelloFace driver and reinstalling the Windows Hello Face Recognition app are proven troubleshooting fixes. I don't see a setting for default camera in the Windows Camera app. When I unplug the webcam from the dock and plug it directly into the laptop Windows Hello works perfectly. After a few dozen times, you might get used to typing in the password or your Windows PIN. But from last few day it is not working, the camera is not turning on. See if the problem is Important: The following steps should not be performed on Windows Arm®-based Surface devices such as Surface Pro X, Surface Pro 9 with 5G, Surface Pro (11th Edition), or Surface Laptop (7th Edition). Trying to configure Windows Hello facial recognition and it gives following error: "We couldn't find a camera compatible with Windows Hello Face". Name 4RH02UT#ABA. Jan 15, 2018 · I have no problem making a password and pin, but when I click on Windows Hello, and then "Get Started", it tells me there is an issue, and to make sure my camera is working properly. To work with face recognition the camera needs to meet some requirements. While trying this registration the IR lights blinks very randomly and never gets off. Windows Hello Face shows "This option is currently unvailable". still the same outcome Dec 21, 2022 · How do I use facial recognition or fingerprint to sign-in to Windows 11? Windows Hello uses a fingerprint reader or an Intel RealSense camera to confirm your identity and sign you in to Windows. Oct 3, 2022 · still the same, Windows Hello not working after waking up. I went to look in Drivers and I no longer see a Windows Hello driver under Biometric devices. Any thoughts on what else to try? May 9, 2022 · Method – Check Settings for “Windows Hello Face” Settings > Accounts > Sign-in Options. I tried doing again the procedure to register the face but it doesn't want to work. Laptops however are adopting it in a wide number. Searched for better drivers. Occasionally, the IR camera works again after waking the laptop from sleep, but only once. Dec 25, 2024 · Windows Hello is not picking up external camera. So, let's find out what Windows Hello is and what to do if it's not working on your system. Even an external IR camera which was detected earlier and was working even with Windows Hello, stopped getting detected too. Nov 7, 2024 · Check if Windows Hello Face is in the list under Installed features. Once done, kindly perform the additional methods on this article to further troubleshoot the issue: https://thegeekpage. Anyone else seeing this? There's some related stuff in the logs with source=camera but not much: The description for Event ID 2 from source camera cannot be Jan 18, 2025 · The laptops are rebuild to Windows 10 and the camera is not working correctly. The infrared/IR depth camera that scans your face which is what Windows Hello needs to access, is no longer active on the webcam itself. My techy guy resolved outlook by setting up a new profile. NOTE: The options given by "Get Help" may vary. dat” files from the folder in step 2. Make a backup of the WinBioDatabase folder and store it in a favorable location on your computer. Here is what it looks like when it is not working: Feb 24, 2025 · Hello. Any idea how I Oct 29, 2020 · 2. Back to But 2 days back my facial recognition stopped working all of a sudden and I started getting below message that "We couldn't find a camera compatible with Windows Hello Face". But recently numerous users reported that Windows Hello stopped working after Creators Update or Windows Hello could not turn on camera on Windows 10 suddenly. 56 and 2. The problem is that i am not able to set the built in camera as default for Windows Hello when i am connected to the monitor. When I first installed the camera everything worked. Apr 30, 2024 · However, subsequent attempts fail, with the IR camera seemingly not activating (no flashing visible). Remove the Camera Cover. Camera works fine when using Teams in browser and also for other apps like Zoom. In the setup UI it is only picking up the integrated camera and there is no option to toggle it to the external. The camera is not damaged. Modify your camera's privacy settings It's a hardware limitation since Windows Hello requires an infrared camera for depth perception which is necessary for facial recognition. I had this problem earlier in the year with 2. The camera works, i can see the IR camera is active when i attempt to set up Windows Hello (through my smartphone camera). I tried to allow access to my browsers, but it still doesn't work. Fingerprints and facial appearance can be saved and the system will then recognize them when user is logging into the system. So you need to make sure you have set up Windows 10 Hello in the right way. Integrated Webcam Stopped Working on Alienware M16 R2 Laptop - No Camera or Windows Hello. I have enabled/disabled the integrated camera wondering if it was a glitch but no luck. If it isn’t, click Add a feature. I could determine that the camera is not working (or working) by going to Device Manager. You stated that you just purchased this? Normally you don't have these issues with the windows hello. In settings, when I try to set up the face recognition it says "We couldn't find a camera compatible with Windows Hello Face", but the Sep 18, 2016 · That's interesting. Jul 29, 2024 · For instance, many saw the We couldn’t find a camera compatible with Windows Hello Face in Windows 11 when their camera didn’t support facial recognition. Click search and type camera and open the camera app. Interestingly, Windows Hello does not work on the built-in Windows account - "Administrator". The red IR light never goes on so I guess that's the problem. Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Oct 18, 2024 · 8. I've installed the driver several times. Moreover, Windows Hello only works 1 time of 10. Windows includes built-in troubleshooting tools to identify and fix system issues. Jan 10, 2025 · My Windows Hello stopped working as well. Apr 8, 2023 · Windows 11 Pro - Fresh installation with all updates (10. Nov 24, 2021 · After doing a clean installation of Windows 11 via bootable USB in my Dell Inspiron 7535 2-1, the face recognition is not working. Type Windows… My windows hello camera not working after updates. Again i must emphasize that once i can login to windows, there are no issues with the camera. I even tried to use another external USB camera with the same results. When I went to check on the signin options it says that it can not find a compatible camera for Windows Hello. com Feb 19, 2023 · Windows Hello requires a camera that supports infrared imaging or Intel RealSense technology to enable facial recognition. Resolution Perform Clean Installation of Intel® Graphics Drivers in Windows* using Intel Generic Drivers . Separate Windows Hello cameras are very limited. Apr 8, 2019 · Please don't bother to ask if my camera works or if it's IR because it obviously does and is, as windows hello WORKED before and it's what I had been using to login. Jan 28, 2022 · The Brio 4K camera works fine everywhere else (and indeed, was working with Windows Hello until recently) - but now gets to the point where Windows Hello starts with "Getting Ready" before telling me that it couldn't turn on the camera. Facial recognition worked fine until about a week ago. Learn how to troubleshoot Windows Hello sign in issues, error messages, or facial recognition. If you really like this "retry" feature, you can express your design and ideas to the development team through the Feedback Center (WIN+F). Please help me to sort out this issue. License Windows 11 Pro Last update Dec 18, 2023 · Minimize Services window. I just want to know how to fix this issue. Now it just says "Windows Hello isn't available on this device. I have uninstalled, deleted drivers, reinstalled, verified driver updates via windows updates, cleared the database for windows hello and ran setup again. The only way to restore uninstalled drivers is by full system restore. Consider manually retrying. 11. Removed and re-added the Windows Hello Face optional feature several times Mar 21, 2024 · The camera module can see IR light, but there is still no Windows Hello support. You can vote as helpful, but you cannot reply or subscribe Oct 30, 2024 · Even though the app camera works, no application can sense my laptop Integrated camera: Google Chrome (with Google Meet), Mozilla Firefox, Skype for desktop, Nvidia Broadcast. Try downgrading your firmware to an older version. Method – Check Settings for “Windows Hello Face” Settings > Accounts > Sign-in Options. What I mean is that the camera works but the bounding box around the face never comes up so you cannot do the registration. It does not work either. Verified firmware that supports the functionality of the IR camera for Windows Hello include 2. Either going from battery to AC power or from AC power to battery. The webcam is working perfect. May 31, 2021 · Search for Windows Hello Face and install the feature on your machine. The MSI is starting Oct 11, 2024 · You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. Everything else with the camera works. Jun 18, 2018 · When I attempted to remove and recreate Windows Hello sign-on, it first told me that it could not turn on the camera. Oct 7, 2024 · Page 1 of 2 - Windows Hello not working - posted in Windows 11: I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. Hi, I had a Logitech Brio 4K Stream that had a working Windows Hello authentication in Windows 10, but on a newer computer with Windows 11, this never worked. Jan 17, 2025 · Based on your feedback, you are experiencing an issue with the Intel RealSense F200 camera not working with Windows Hello on Windows 24H2. " It also says "Windows Hello is preventing some options from being shown. I tried all the solutions on the web: install the HelloFace. Aug 21, 2020 · @ditto2385 windows has a camera app built in by default. Aug 31, 2022 · Meet Windows Hello. Control Panel > icon view > Device Manager . 26100. Same as step 1. . Jan 20, 2020 · I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help. Scan Your System Files for Errors. Jan 24, 2020 · As the title of this post says. What would you say I should do? Jul 10, 2020 · I restarted, but 'Hello Face' still was not working, but this time the sign-in option said 'we couldn't find a camera compatible with Hello Face'. The Drivers are updated. It will show in the built in Camera App but when using Teams the camera is detected but no image is shown from the camera, just a black box. Jun 5, 2023 · Facial recognition at login time works fine with the integrated surface camera. 2261. Remove facial recognition. Anyway, a few days ago Windows hello mentioned that it could not start the Dec 20, 2024 · I am setting up a new elitebook. This just started happening after the most recent Microsoft update. Nov 29, 2022 · I recently purchased an ASUS laptop with Windows 11, however the camera (and changing background) does not work while using Teams. Aug 21, 2024 · These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. After updating Windows, the built-in camera on my laptop stopped working. Now, when I go to set up Windows Hello (face), I get "We couldn't find a camera compatible with Windows Hello Face" under "Facial recognition (Windows Hello)". Keep saying camera not working. 3. Now what can Oct 13, 2021 · Windows Hello was working up to a few weeks ago and then it just stopped working. Open the Windows Camera app and select the Logitech camera as the default camera. Back to Table of Contents . Try removing existing face recognition configuration and then set it up again. I checked sing-in option and tried to improve recognition, but the camera is not turning. Before the update everything worked. Fortunately, I rolled back to 23H2 via System Recovery --> Go back feature. When you open your laptop lid, Windows Hello will automatically switch to using your laptop camera. I too had exactly the same problem with both windows hello and outlook. Reboot your computer and check to see if Windows Hello Face can work successfully now. 4. Jan 4, 2025 · Open Windows File Explorer -> Navigate to “ C:\Windows\System32\WinBioDatabase ” -> Copy the files in this folder to another place for backup. This is my first day with my new book 4, but this is a big disappointment. If Windows Hello is not available, you will see a message: Windows Hello Face. Press Windows key+E to open File Explorer window on your computer. Have an excellent Fall and Winter. The anti-virus doesn't seem to be a problem, when disabled the camera is still not working. Also I really don't move it from my desk so I can assure it hasn't been hit or wet. Click to “Learn More” and see message: We couldn’t find a camera compatible with Windows Hello Face Dec 4, 2022 · The default camera works fine with windows hello; Logitech Brio 4K Works for all other applications just fine, but windows hello does not seem to recognize it. The ESS in these versions of Windows only supports a USB connected Infrared (IR) camera. Jan 29, 2024 · With a compatible IR camera, you can always fix temporary glitches stopping Windows Hello face recognition from working correctly. To run Windows Hello troubleshooter: Open Settings and go to Update & Security. But if it was not previously setup or it was a clean install of WFCU, then it will not work no matter any steps you try to "fix" it. If the power source is changed, the next time the SB is rebooted or Powered up, the camera will fail 100% of the time. I tried following the instructions in Windows Help, which did nothing, so I then tried turning Windows Hello off and trying to turn it back on again, but now I continually receive the message to make sure my face is centred in the box, occasionally flashing up the message to keep looking straight at the camera, but that's it, nothing else happens. One bug that I can't work out is that straight out of the box, the windows hello camera won't work. It is designed to make signing in to your Windows 11 PC more secure and Dec 17, 2024 · Hello, I followed your instructions, but unfortunately, my computer camera did not activate. Aug 29, 2020 · Windows Hello enables you to use fingerprint or face to log into Windows 10. Pls advise. The camera works perfectly on my other PC (similiar setup, windows 11, all updates up to date as well). Then on a video call the call the Video enable webcam is crossed out. It happened recently after a windows update. This is really frustrating. 22621 Build 22621)HAL 10. See full list on thegeekpage. Tick the box near it and then click Install. My name Is Alonso, I am an independent advisor. The camera is not recognized in Device Manager. The set-up option is greyed out as well. It worked great until about 2 weeks ago. Thanks for your help Windows Hello Face Recognition may not work due to IR camera issues or error messages. Jun 20, 2023 · My facial recognition stopped working on my Lenovo Yoga 7i laptop. Re-enabled. I've tried various methods to get it working again; some suggested by forums and have had no such luck. Full shutdown does not help. 0. I tried all possible solutions: firmware upgrade/downgrade/driver installs, remove Windows Hello, change drivers to standard Windows drivers, Nov 17, 2024 · The prompt for windows hello activates but the usual blinking red lights of the IR camera doesnt shine. I have an LG Gram 12th Gen and since one of the last updates Windows Hello face sign-in stopped working. The pin works but not facial or fingerprint recognition. Method - Check your computer to find the type of camera . Mar 14, 2016 · On my SB, I do not see any issues with the Windows Hello camera until I change power sources. May 19, 2023 · My camera is not working in the Windows* Hello Face application. Jan 17, 2025 · My external USB camera stopped working after update 2025-01 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5050009) . The external camera works fine otherwise and is used as the default. Aug 27, 2024 · I have a NexiGo HelloCam IR camera running on a Dell XPS 8950 computer on Windows 11 Pro. serial Number:5CD842DMPW Hello Greengodess88,. The MSI is starting Oct 7, 2024 · Page 1 of 2 - Windows Hello not working - posted in Windows 11: I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. Run Windows Hello Troubleshooter. Jan 17, 2025 · After the installation of the new windows just follow the ways you can pause/stop the update from Yuhao. Hence, apply the following steps to resolve it quickly on your PC. Yes, once set up, Windows Hello works offline as it stores facial data locally on your device. If Windows Hello Face is installed, hit the Uninstall option and reinstall the feature. Also, I try to redo the windows hello set up my IR light for the camera comes on but no picture on the screen. In Settings, Allow Camera is ON. The biometric device is malfunctioning: When Windows 11 face recognition is not working, you should check whether the biometric device is working fine and if other conditions are favorable. Run Windows 10 Aug 28, 2023 · The camera works fine for Hello on my Windows 10 and my wife's Windows 11 laptops. Only about an hour ago I updated Logi Tune to the latest 2. Most methods came from windows forums. My Windows appears to be up to date. My webcam works. I hope Samsung will have the courtesy and sufficiently competent staff to explain in detail why the latest gen 4 Book Pro 16 camera setup does n Aug 11, 2023 · Windows 11 - Windows hello PIN and Camera face recognition do not work, for both of them, when reaching the final step, the window closes before saying completed, and nothing happens. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. 11. Delete the old database. Windows Hello face or fingerprint recognition may not work if biometric drivers are turned off to reduce power consumption. I have looked up previous forums as this is a fairly common issue. L's reply * This is the only solution I found for the cam to work, updating with the current patch would just return your problem and make the camera not work again fingerprint reader, windows hello IR camera. SHOP SUPPORT. The Windows Hello Face is not working, saying that my camera is not compatible. Have Fall Creators Update installed. inf, restart windows biometrics, clear the cache. Sep 28, 2024 · Does your HP have a camera key on the keyboard, or a very tiny camera slider near the lens, or a camera button on the side? If you find any of that, try to press it/slide it, see if it can turn the camera back on. I can't seem to add Windows hello to the camera's privacy settings. Windows Hello says it's trying to recognize me, but the camera light does not come on. May I please know the make and model of your device? Type msinfo in the search bar on the taskbar and click enter. Hope that helps. Watch the video inside this webpage. I followed all of the instructions in the troubleshooter and still nothing. These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. If you have a camera cover (usually Lenovo laptops come with it) or any physical obstruction on your device’s camera, it can prevent Windows Hello from working correctly. I first didn't not even notice it, because over the years I've come accustomed to the fact that Windows Hello does not work that well and frequently a pincode or password is needed. 1413Gigabyte Z790 Auros Elite AX i7-12700KFNexiGo N930W Windows Hello CameraMouse Camera CM02 Windows Hello Jan 17, 2025 · My external USB camera stopped working after update 2025-01 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5050009) . it shows a message like we couldn't find a compatible camera with windows hello face. Sometimes system updates can overwrite the drivers for certain devices. Ensure your camera is compatible with Windows Hello. Click on the windows key > search and open Device Manager > find the camera driver > Update. LG Gram). The camera is equipped with IR. Learn how to run the camera troubleshooter, check drivers, privacy settings, antivirus software, and more. The driver installed for my camera under "imaging devices" in device manager is the same version as the laptop it works on. Windows Hello is a fast, secure, way to sign in to your Microsoft Windows device, and facial recognition makes it even easier. So it is perfectly normal that your brand new laptop doesn't have windows hello face. This options is currently unavailable - click to learn more . Devices must have an infrared (IR) camera for facial recognition. I have disabled the camera and rebooted. Access to the camera is allowed for all applications. Windows Hello requires a special IR camera in order to work. When I open it, the camera app uses the Logitech camera. any solutions? I already installed the latest drivers from the Lenovo website. Regarding the automatic retry option, unfortunately, Windows Hello itself does not support this feature. Apr 13, 2022 · If you have an infrared camera and it doesn't work, then it is generally related to outdated camera firmware/drivers as hackers kept on finding security holes in windows hello face. Dec 26, 2023 · Camera not compatible with Windows Hello? Learn how to fix this issue and get your camera working with Windows Hello in 3 easy steps. zlaex hjj vmqkb xlleyk wccb mpakqa nwsibv mbth qfkcj loigvat xnl apvtustw lowmvaj psmonu wlmfbw